What should a telecommunicator do if a caller is under the influence of drugs or alcohol?

In situations where a caller is under the influence of drugs or alcohol, remaining patient and asking clarifying questions is essential. This approach helps to ensure effective communication, as the caller may struggle to articulate their situation or may be confused due to their condition. By being patient, the telecommunicator can gather necessary information to assess the caller's needs and provide appropriate assistance or emergency services.

Asking clarifying questions also helps in verifying critical details, reducing misunderstandings that may arise from the caller's impaired state. This can be particularly important in emergency situations where accurate information about the caller's location, the nature of their emergency, or their condition is vital for a timely and effective response.

Overall, this strategy supports a compassionate approach to communication, allowing the telecommunicator to facilitate assistance while managing the complexities that come with intoxication.