What must a telecommunicator always verify during a call?

During a call, it is essential for a telecommunicator to verify the incident location. This information is crucial because it allows emergency services to respond promptly and accurately to the scene of an emergency. Knowing the precise location ensures that help arrives at the right place, which can be vital in situations where time is of the essence.

While aspects like the caller's identity and the type of emergency are important and can provide valuable context, without verifying the incident location first, the response could be misrouted or delayed, potentially endangering lives and property. Therefore, focusing primarily on the incident location is paramount in emergency communication protocols.