What is "pre-arrival instruction" in emergency dispatch?

Pre-arrival instruction refers to the guidance provided to a caller while emergency help is en route to the scene of an incident. This crucial component of emergency dispatch helps to ensure that the caller can take appropriate actions to assist the situation until professional responders arrive. It may include instructions for basic first aid, safety measures, or actions to secure the scene, which can save lives or reduce further injury.

Providing pre-arrival instructions is essential because it keeps the caller engaged and informed, alleviating panic and ensuring they are aware of what to expect. This communication can also provide the dispatcher with vital information about the incident as it unfolds, enabling a more effective response when emergency services arrive.