What is meant by 'call stacking' in the dispatch context?

The term 'call stacking' in the dispatch context refers to managing and prioritizing multiple incoming calls. This situation often arises when dispatchers receive several calls simultaneously or within a short timeframe. Effective call stacking involves assessing the urgency and nature of each call, determining which calls require immediate attention, and organizing them accordingly. This allows dispatchers to allocate resources efficiently and ensure that the most critical situations are addressed without delay.

In fast-paced environments such as emergency services, the ability to prioritize calls can save lives and provide better service. Therefore, understanding how to effectively manage and stack calls is crucial for telecommunicators to maintain control and provide efficient assistance during high call volume situations.