Is it acceptable for telecommunicators to give personal opinions during calls?

Telecommunicators are trained to maintain professionalism and neutrality during calls. This is crucial as their primary role is to provide assistance based on established protocols and guidelines, ensuring that the information shared is accurate and relevant to the situation at hand. Personal opinions can introduce biases and may confuse or mislead callers, especially in high-pressure situations where clarity and reliability are paramount.

Maintaining an objective stance helps telecommunicators focus on gathering necessary information and facilitating effective responses from emergency services. By avoiding personal opinions, telecommunicators can ensure that they remain a reliable source of information, fostering trust and confidence in the service provided. This is particularly important in emergency situations where every second counts and clear, concise communication is essential for effective response and resolution.